HONED Policies

Delivery

We aim to prepare orders for dispatch within Two working days. Delivery times begin once your order has been dispatched and are estimates, not guaranteed dates.

UK delivery options and prices are shown at checkout. Your parcel will be sent using the service selected when you order. We’ll email you when your order has been dispatched and provide tracking details where available.

Please check that your delivery address is correct before placing your order. If your parcel arrives damaged or you think it may be lost, contact us at hello@honedprofessional.co.uk with your order number.

Returns and refunds

You can cancel most online orders within 14 days of receiving your goods, without giving a reason. After telling us you wish to cancel, please return the items within a further 14 days.

To start a return, email hello@honedprofessional.co.uk with your order number and let us know which items you wish to return. Please wait for return instructions before sending anything back.

Items should be returned in suitable condition and packaged securely. You’re responsible for the direct cost of return postage unless the item is faulty or we’ve sent the wrong item. You may handle an item to inspect it as you would in a shop; we may reduce a refund if its value has been diminished by handling beyond that.

Once we receive the returned goods, we’ll issue any refund due within 14 days. Refunds are made to the original payment method. If you cancel your full order, we’ll refund the cost of standard delivery.

If an item is faulty, damaged or incorrect, contact us at mail to: hello@honedprofessional.co.uk and include your order number and a description of the problem. Your consumer rights are not affected by this policy.

Privacy

When you place an order or contact us, we may collect details such as your name, email address, delivery address, order information and messages to customer support.

We use this information to process and deliver orders, take payment, respond to enquiries, manage returns and meet our legal and accounting obligations. We share relevant information with service providers involved in running the shop, such as our website, payment and delivery providers.

We send marketing emails only where we’re permitted to do so. You can unsubscribe using the link in any marketing email.

For questions about your personal information or to exercise your data rights, contact mail to: hello@honedprofessional.co.uk For more detail, see our Privacy Notice.

Cookies

Our website uses essential cookies needed for features such as keeping your shopping basket working and processing orders. If we use analytics or advertising cookies, we’ll explain their purpose and ask for your consent where required.

Terms of purchase

Prices are shown in pounds sterling and include any applicable taxes. Delivery charges are shown separately before you complete your order.

Your order is an offer to buy the products in your basket. We’ll email you to confirm when we’ve accepted it. If a product is unavailable or we can’t accept your order, we’ll contact you and refund any payment taken for it.

Product photos and descriptions are provided to help you understand what you’re buying. We take care to show products accurately, though colours may appear differently on different screens.

These terms do not affect your statutory rights.

Contact

For order, delivery or returns enquiries, contact:

Email: hello@honedprofessional.co.uk
Business name: Honed Professional Hair Tools by The Hair Hub Northampton Ltd.
Business address: Unit 2D Glennons Yard, Billing Garden Village, The Causeway, Northampton, NN3 9EX.